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June 2023
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Acs carpet installation nj5/29/2023 The patio to be covered measured approximately 24'x15', and was to have a rubber reducer around the edges to keep the edges from fraying. We first talked with Home Depot carpet on about installing an outdoor grass cloth carpet on a cement patio pad underneath a large wooden deck. I am very disappointed with Home Depot and American Carpet South installers and its lack of service. Carelessness on the part of ACS installers for not coming with the rubber reducer edges when they were on the original order and paid for. Considerable carelessness on the part of Home Depot in not measuring correctly or checking the carpeting before sending it out with the installers. Finally on the 5th scheduled installation date plus one cancellation for rain, the carpet was finally installed. This forced reordering the rug 4 separate times. Once the carpet had two major defects including a hard crease that would not brush out, and curved cut in the middle of the carpet. Twice the installers arrived without the reducers, and twice with insufficient amount of carpeting. The measurer came to our house, we discussed the project and installation including rubber reducers to go along the edges of the carpet. We wanted to install a 15x24' outdoor green grass type carpeting beneath a wooden deck.
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